Aptora Mobile – First Time Logging In
Aptora Mobile II is cutting edge field service management software developed to complement our award winning desktop accounting software package, Total Office Manager (TOM), and provide mobile access to the information and features technicians, salespeople, and even owners need most.
Aptora Mobile II can be accessed from almost any web-enabled device with a standard web browser (such as Internet Explorer, Firefox, or Chrome) including iPhone®, iPad™, Android™, BlackBerry®, Windows Phone® devices, and computers.
Log into Mobile
When accessing your Aptora Mobile II site for the first time, the Administrator user account will be the only one whose Mobile User ID already has security set up to log into the application. Other users will need to be given permission to log in to the Aptora Mobile II site. This can be doing by logging into the mobile site as Administrator then following the steps below.
- Navigate to More > Security > User Permissions
- Select the user you wish to grant access to Mobile (they much be setup as a user in TOM for them to show up here.)
- Inside the grid list, you will see the permission “Login (required to use mobile)”. Check the box to the right and click save.
When logging in, users may receive a notice that says “Aptora Mobile II cannot connect to your office database because you already have the maximum number of connections allowed. Aptora Mobile II will only allow a certain number of connections (users logged in) to your company database. The number is determined by the number of licenses your company has invested in.
Example: 5 concurrent users = 5 separate licenses.
If this happens, please ask another user to log out or contact your Aptora Sales Representative to acquire more licenses.