My Company Tickets

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If your company Owner has enabled it, Company Tickets shows every ticket raised by anyone in your company, not just your own, with a "Raised by" column so you can see who opened each.

• Useful for checking status, avoiding duplicates, and covering for a colleague.
• You can read any company ticket, but only the person who raised a ticket can reply to it.

Do not see this option? It is off by default. Ask your company Owner to enable it.