Creating & Tracking Tickets

Support Site

The portal is where you raise requests and follow them to resolution. Your Dashboard summarizes your tickets, and My Tickets lists them all.

Raising a ticket:

• Click New Ticket, then describe your request (subject and details are required).
• Some fields (your preferred contact method, phone, time zone, and whether you are cloud-hosted) are pre-filled from your profile and company. You can adjust them.
• If your team has set up named forms, choose the one that fits (for example "Billing Question").

Following up:

• Open a ticket to read its history and current status.
• Reply and add attachments on tickets you raised.
• When a ticket is resolved, you may be asked to rate your experience with a quick satisfaction survey.