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An after-hour call is considered an emergency if it is:
Each Monday Morning, the on-call technician is required to complete which of theses actions:
A follow up call and/or email must be made by the on-call support technician within _____ hours to all customers that contacted the emergency support phone to ensure completion and satisfaction.
For all after-hours calls, the technician is required to do which of the following:
If the call is an emergency, the call must be escalated to the Hosted Administrator and the Support Manager