Tips – Common Setup Problems in Total Office Manager
Common Setup Problems in Total Office Manager
Are you having trouble with your financial reports not displaying the correct information? Are the accounting numbers wrong, and getting worse? Please read on. We just may have the answers you’ve been looking for.
Honestly, we get angry letters once in a while from TOM users who are convinced that TOM cannot perform basic arithmetic, and because of that is generating reports that are wrong. We never wish to assume that there are no bugs in TOM. Bugs are a part of software life. So we research the issues carefully. We almost always find that the problems stem from incorrect data being entered or certain features not being used properly. When users wait months or years to report their concerns, fixing the problems can become a huge ordeal. Since it is not the role of technical support to perform bookkeeping services, which is often required to fix problems, hard feelings can result.
Here are some of the most common setup mistakes made by Total Office Manager users. Our hope is that some of you will be able to identify problems with your data and, perhaps, fix it with a little help from us or your accountant: