It is helpful for our office staff to get emailed copies throughout of Work Orders and Invoices Sent to Customers. Currently there is a spot to BCC ONE email, but we would like to have the emails go to 3 people. Doesn’t seem like this is a hard fix?
Multiple BCCs on Mobile Emails Read More »
Can you add the option to view Tech Notes as a Column on the Work Order List? It would be great to be able to look at the day’s calls and quickly review what was done, all in one place.
View Technician’s Notes on Work Order List Read More »
Please give the option to display Customer Name and Email on Mobile Work Orders and Invoice
Add Name and Email to Mobile WO and Invoice Read More »
Currently, all text messages are either on or off. You cannot “inactivate” one of the messages like you can for emails. Can you add this feature? Customers are texted when the Tech is En Route, Working and Completed. I want to inactivate the “Working” status. The technician is at their home, they have likely greeted
Inactivate Certain Automated Text Messages Read More »
Currently reminders go out 12PM the day before. I already have a request and understand there may be a change adding the ability to change the time it is sent. This is a different request to add “Time Slot Promised” to the Placeholder list. Currently, it only takes the time that it is on the
Reminder Email – Time Slot Scheduled Read More »
Can you update so we can change the reminders from 12:00PM to another time? We typically schedule our calls later in the day, so they are not assigned or scheduled until after 12 the previous day.
Modify Time for Automated Text Message Read More »
Currently, generated notifications (to assigned users, not customers) does not include the Customer Name or Address. It only provides Wo#, Date, Incorrect Time and Notes. Can you add Customer Name and Address?
Name and Address on Work Order/Invoice Notifications Read More »
Please update the search function in the Schedule Wizard to “Starts with” rather than “Contains.” Currently it finds the first name with the first few letters entered and you have to awkwardly scroll through the remaining list to find the person you are looking for. Mobile II enables you to change the search criteria and
Scheduling Wizard – “Starts With” Read More »
