There needs to be more phone number options on the work orders in Mobile II. Two or both possible solutions would work here.
1. Have the contacts tab for the customer profile available in mobile II
2. Have the option to add the additional contact info from the address tab in the customer profile which would include alt phone, cell phone, alt contact, and owner. Also, I doubt anyone needs the pager and pager pin fields. It is 2021 after all!
Maybe the appropriate number could be selected from a list when the call is taken, and the WO is created. Our techs struggle to efficiently contact our customers when doing courtesy arrival and follow up calls because of this issue. We have resorted to manually typing the appropriate phone numbers in the notes as needed which is multiple entry and error prone. The phone information is already present on the customer’s profile, just need it available to the techs.