Similar to what is in Aptora Mobile II (AMII) for tech note templates, there should be note templates that the office can utilize too. The AMII notes allow techs to be very uniform in their notations. Allowing dispatchers/intake to select a template would make office notes uniform as well.
I think every company would like to call upon a note template that dispatchers can fill in and keep the notes uniform. We ask the same 5 questions, so it would be nice to have them populate the questions and have dispatcher just fill in the answer.
Additionally, questions change per type of service call so multiple templates to call on would be a huge time saver and would eliminate some human error.